Privacy Policy

1. Information we collect

We collect personal information that you voluntarily provide to us when filling out our online estimate request form, including:

• Contact details: full name and mobile phone number.
• Project details: descriptions or notes regarding what is going on with your roof (e.g., active leaks, replacement requests).

2. How we use your information

We use the information you provide solely for legitimate business purposes, including:

• Responding to your estimate requests and inquiries.
• Contacting you via phone calls or SMS text messages to discuss project details or schedule an on-site visit.
• Sending transactional updates regarding scheduled inspections or roofing work.

3. Mobile data & SMS privacy

No sharing or selling of mobile data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

Service providers: We may share your information with trusted service providers who assist us in operating our website, conducting our business, or communicating with you (such as web hosting partners and communication gateways like Twilio). These service providers are bound by strict confidentiality agreements and are prohibited from using your mobile data for any other purpose.

4. Data security

We implement appropriate administrative, technical, and physical security measures to safeguard your personal contact details against unauthorized access, loss, or disclosure.

5. Your rights & choices

Access & deletion: You may request to review, update, or delete your personal contact information from our active communication databases by contacting us directly.

Opting out of mobile texts: You can opt out of SMS communications at any time by replying STOP to any text message sent from our system.

6. Contact us

For questions or concerns regarding this Privacy Policy or our privacy practices, please reach out to us at:

Oates Roofing
40171 Leslie St, Fremont, CA 94538
Phone: (510) 750-5645

See our Terms of Service for the terms that apply to our estimates and roofing work.